Customer Success Specialist

At HubX we build mobile apps, used and loved by millions all around the world.

We have a track record of building and growing mobile apps on various verticals that reached over 200 million users across 6 continents and 170+ countries.

We are looking for a talented “Customer Success Specialist” to join our energetic and highly motivated team.

As a talented “Customer Success Specialist” you have plenty of opportunities at your fingertips. So, why should HubX be your next move?

We offer you an opportunity to make a huge impact in the lives of millions of users through our products, and even the mobile app industry at large in the next years to come.

X Culture: Do What You Love

At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work.

Some Of Your Responsibilities:

• Manage dispute and refund operations effectively and efficiently.
• Managing trouble tickets via our internal ticketing system.
• Craft thoughtful and relevant responses to customer comments in app stores.
• Respond to customer emails with clarity and professionalism.
• Conduct in-depth analysis of store reviews to extract actionable insights.
• Collaborate closely with stakeholders (Product Managers, QA, Marketing, etc.) through regular meetings and shared insights to foster a cooperative environment.
• Perform daily app tests and report findings in a structured manner.
• Regularly analyze and report on customer emails and reviews to identify trends and areas for improvement.
• Contribute to the development and continuous improvement of the customer experience and support journey.
   

What We Look For:

• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Experience with tools such as Intercom, JIRA, Stripe, and Excel is a strong plus.
• A customer-first mindset with the ability to empathize deeply with users' experiences.
• Excellent verbal communication skills with a friendly, patient, and professional phone manner.
• Outstanding written communication skills, with the ability to quickly write clear and concise responses.
• Self-motivated individual who thrives both independently and as part of a team, always seeking to grow and improve.
• Comfortable working in a fast-paced, rapidly evolving environment with shifting priorities.
• Strong time management skills and the ability to prioritize effectively.
• Proactive and self-starting attitude with a proven ability to deliver results with minimal supervision.
• Solid reporting and data analysis capabilities.
• Experience working with KPIs and performance metrics.
• Excellent command of the English language, both written and spoken.

The perks and benefits of working with us

We would like you to focus on what you do best, we take care of the rest.

• Huge impact: Your work can significantly impact our millions of users, and even the mobile app industry at large in the next years to come.
• A competitive compensation package: A competitive compensation package: Our total compensation package is very comprehensive; covering your cost of commuting for our headquarters as well as providing you with a meal card.
• A pet-friendly office where furry companions are always welcome.
• A unique and top-notch office: Our well-designed headquarters is in the tallest building in Izmir. Every day, you can enjoy the sunset over The Gulf of Izmir without leaving your deck.
• Unlimited coffee & green smoothies from XPresso: We've created XPresso, our very own café, so you can grab a cup of coffee whenever you need—whether it’s to kickstart your morning or power through the day.
• Limitless Snacks & Breakfast: Fuel your day with our fully stocked kitchen! From a hearty breakfast to a variety of snacks available anytime, we’ve got everything you need to stay energized and focused.
• Ownership, opportunity to take responsibility from day one: No one will micromanage you. Together with your team, you’ll be free to choose a direction, test, fail, and test the next idea.
• Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours. Curious about our vibe? Take a look at our Instagram!
• Continuous education: The more you want to improve your knowledge, the more we support you!
• Strong company culture: Our approach is always open communication & teamwork #XCulture
• Private Medical Insurance & HPV Vaccine: We go above and beyond for your health
• Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape psychically and mentally
• X Community Discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community
• A brand new Macbook and Welcome Kit

The Recruiting Process

At HubX, we value transparency and efficiency. Here’s a glimpse into our streamlined recruitment process:

1. Application Submission: Apply by submitting your CV, LinkedIn profile, or a brief introduction about yourself.
2. Talent & Culture Interview: Engage in a conversation with our Talent & Culture team to discuss your background, aspirations, and how we align with each other’s goals.
3. Case Study Assignment: Showcase your skills through a practical task related to the role.
4. Technical Interview: Meet with your potential team lead for an in-depth review of your case study and technical expertise. 
5. Welcome Aboard!: If all goes well, we’re excited to extend an offer and welcome you to the team.

Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation. To review our data protection informing text: Link

İş başvurularınız kapsamında toplanan kişisel verileriniz HubX tarafından işe alım ve değerlendirme amacıyla 6698 sayılı Kişisel Verilerin Korunması Kanunu'na ("KVKK") uygun olarak işlenecektir. Aydınlatma metnimizi incelemek için: Link